At fortunspinzone, we prioritize responsible gaming as a
core aspect of our customer care and social
responsibility.
Our commitment is to ensure that you enjoy your
experience on our platform while being fully aware of
the potential risks associated with gaming if not kept
in check.
We support responsible gaming and have implemented
measures to help players maintain control over their
gaming activities.
1. MONITOR YOUR GAMING
Gaming should be a fun pastime. Here are some tips to
help you stay in control:
-
Treat gaming as a form of entertainment and play in
moderation. Do not use it as a means to escape
reality or as a source of income.
-
Be mindful of your time: Enjoy gaming, but don’t let
it consume your time. Think of it as you would any
other leisure activity like watching a movie or
bowling.
-
Utilize our gaming management tools: Take a break
whenever you need to by following the steps in
section 2.
-
If you feel you’re playing too often, consider the
self-assessment questions in section 3.
2. MAINTAIN CONTROL
We encourage responsible gaming by offering various
features to help you stay in control.
Self-exclusion and Account Closure Options
If you need a break or find your gaming habits
problematic, you can self-exclude from the Spins
Kingdoms platform using tools in the "Profile" section.
Choose from:
-
"Forever" (Permanent Self-Exclusion): By selecting
"Permanent Block", you will indefinitely lose access
to our services. This action is irreversible.
-
Limited Timeout: Choose a specific period for a
temporary break.
Your chosen option takes effect immediately. If you can
still access the platform after self-exclusion, notify
us via email.
During any exclusion period, access to the platform will
be restricted. For account history or information,
contact customer support via email.
After the timeout period, access will be restored. You
will not receive marketing communications during
self-exclusion.
We also recommend seeking exclusion from other gaming
platforms and managing your social media to avoid
updates from us.
We reserve the right to permanently or temporarily
exclude players at our discretion if gaming issues are
suspected.
Stop Playing/Close Your Account
To close your account, send a written request to
customer service via email at
[email protected].
We may refuse or close accounts at our discretion, but
we will fulfill any existing contractual obligations.
Exclusion for Unregistered Players
Even if you don’t have an account, you can request
self-exclusion by emailing your full details to
[email protected]. This exclusion can be revoked after 7 days of a
written request to ignore the previous exclusion.
Activity Report
View your gaming history in the "Game History" section
and transaction details in the "Transaction History"
section. For further information, contact customer
service via email.
3. SELF-ASSESSMENT
If you or someone else may be experiencing gaming
issues, consider the following questions:
-
Do you often think about your gaming experiences?
- Do you hide or lie about your gaming habits?
- Do you get angry when interrupted while gaming?
- Have you ever binged on gaming after a break?
-
Do you use gaming to calm yourself when frustrated?
- Do you play early in the morning?
- Do you find ways to game away from home?
- Do you exceed your gaming time limits?
- Do you lose sleep due to gaming?
- Do you miss work or school to game?
-
Have you ever quit a game and then returned to it?
- Do you feel guilt or shame about your gaming?
-
Does gaming cause conflicts in your relationships?
- Has gaming replaced other hobbies or sports?
-
Do you miss appointments or deadlines due to gaming?
-
Do you get defensive when others suggest you game
too much?
- Has your gaming time increased over time?
- Do you transfer social activities to the game?
-
Have you lost touch with friends and family due to
gaming?
- Do you experience strong emotions while gaming?
The more "yes" answers, the more likely you have gaming
issues. For advice and support, contact the
organizations in section 4.
4. SUPPORT ORGANIZATIONS
For help with gaming issues, contact Computer Gaming
Addicts Anonymous (CGAA) at
[email protected].
Note: CGAA is independent and not
affiliated with fortunspinzone. They do not provide
customer support or dispute resolution. For
account-related issues, contact us at
[email protected].
PLAYER PROTECTION POLICY
1. PROTECTING MINORS
To ensure online safety for children, we encourage using
parental controls and supervision. Filtering software
can help prevent minors from accessing inappropriate
content.
2. PARENTAL TIPS
- Keep your username and password secure.
-
Don't leave your device unattended while logged in.
- Avoid using "Remember Me" on shared devices.
- Monitor minors’ use of electronic devices.
-
Don’t allow minors to engage in gaming activities
meant for adults.
-
Use filtering software to block inappropriate
material.
-
Restrict minors' access to gaming platforms on
shared devices. Consider third-party services like
Netnanny.com,
Cybersitter.com,
Safetonet.com.
3. PLAYER TIPS
-
Ensure playing fortunspinzone is legal in your area
and not restricted to minors.
-
Monitor your gaming behavior and be responsible.
At fortunspinzone, we value responsible gaming and are
dedicated to providing a safe and enjoyable environment.
Contact us at
[email protected]
for any assistance.
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